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FAQ

Being a responsible corporate citizen, HATIL always puts ‘environment’ on top of its priority list. We are the first company in Bangladesh to have been awarded Forest Stewardship Council (FSC) Certification. Under this, our timbers come from well-managed forests and other controlled sources that abide by the principles of sustainable practices including protection of water quality, biodiversity, wildlife habitat, and species at risk. We apply the kind of UV Lacquer Finish that is environment-sensible and doesn’t contain formaldehyde and hazardous elements.

Apart from using hand-picked raw materials, our furniture items are absolutely nail-free and made of basing on time-honored manufacturing techniques like tongue and groove, finger joints, mortise and tenon, dovetail joints.

Furniture items in good condition can be returned in 3 days of purchase. This policy is in place to show respect to the notion that a customer may change his/her mind within a certain period of time and that shouldn’t cost him/her a fortune. Only a 10% service charge will be applied on the total amount of purchase in this case.

Within our network, we deliver purchased furniture items within 48 hours, providing the road condition and other situations are in our favor.

We offer 1 year free of cost after sales service warranty which covers any damages caused due to production defects.