HATIL Policies - Quality, Sustainability & Customer Trust

HATIL is Bangladesh's leading ISO-certified furniture manufacturer with over three decades of excellence in quality craftsmanship, sustainable practices, and customer satisfaction. Our comprehensive HATIL policies reflect our unwavering commitment to transparency, ethical operations, and environmental responsibility.

As an eco-friendly furniture brand in Bangladesh, we combine advanced European technology with skilled local craftsmanship to deliver world-class furniture to homes and businesses across the country. This page outlines our core policies that guide every aspect of our operations—from sourcing materials to after-sales service.

For specific policies, visit our Privacy Policy, Return Policy, and Billing Terms & Conditions.

Quality Assurance Policy - Excellence in Every Detail

At HATIL Bangladesh, quality isn't just a goal—it's our foundation. Our ISO 9001:2015-certified Quality Management System ensures that every piece of furniture meets international standards before reaching your home.

Manufacturing Excellence

Premium Materials & Sourcing:

1. FSC-certified wood imported from Germany and North America for sustainability and durability
2. Recycled particle boards manufactured in-house to reduce environmental impact
3. High-density foam production using advanced machinery for superior comfort
4. Imported premium fabrics for upholstery from trusted international suppliers

Advanced Manufacturing Technology:

1. CAD-guided precision cutting ensures millimeter-perfect components
2. Robotic lacquering systems with eco-friendly UV and PU finishes for flawless surfaces
3. Centralized dust collection system maintains clean air and worker safety
4. German sewing machines for precision upholstery work
5. Japanese and Italian metal machinery for structural components
6. Automated powder coating for durable, long-lasting metalwork

Assembly & Packaging Standards:

1. Multi-point inspection of all components before assembly
2. Professional assembly by trained technicians
3. Shock-absorbent, moisture-resistant packaging protects furniture during transit
4. Customer-ready condition guaranteed before dispatch

Rigorous Quality Control (QC) Process

Our 7-stage quality control process ensures zero defects:

1. Raw Material Inspection - Testing moisture content, strength, and durability of wood and materials
2. Component Manufacturing Check - Verifying precision cutting, dimensions, and finish quality
3. In-Process Inspections - Monitoring accuracy, structural integrity, and finish at every production stage
4. Skilled Human Oversight - Expert craftsmen inspect joinery, edges, and fine details manually
5. Performance Testing - Simulating real-life usage conditions for durability verification
6. Final Assembly Review - Comprehensive inspection of completed furniture
7. Pre-Shipment Inspection - Final quality check ensuring customer-ready condition

Continuous Improvement: We implement Kaizen philosophy and root-cause analysis to constantly enhance our manufacturing processes and product quality. Customer feedback directly influences our quality improvements.

Sustainability & Environmental Policy - Building a Greener Bangladesh

HATIL is proud to be an eco-friendly furniture manufacturer in Bangladesh, integrating sustainable practices across all operations to minimize environmental impact and contribute to a greener future.

Eco-Friendly Materials & Processes

Sustainable Material Sourcing:

1. 100% FSC-certified imported wood from responsibly managed forests
2. UV lacquer and water-based finishes - safer for workers and the environment
3. Recycled particle boards manufactured from wood waste
4. Biodegradable packaging materials to reduce plastic waste

Energy-Saving & Renewable Energy:

1. 2.67 MW rooftop solar panels supply a significant portion of factory electricity, reducing carbon footprint
2. Energy-efficient robotic systems for cutting and lacquering conserve power
3. LED lighting throughout manufacturing facilities
4. Optimized production scheduling reduces energy waste

Waste Management & Recycling

Zero-Waste Philosophy:

1. Wood dust collection - converted into fuel briquettes for energy
2. Wood offcuts - recycled into high-quality particle boards
3. Foam scraps - rebounded into mattress layers
4. Fabric remnants - repurposed for smaller upholstery projects
5. Packaging materials - recycled or biodegradable options only

Community Green Initiatives

HATIL Green Initiative Campaign: Customers who purchase furniture at any HATIL showroom in Dhaka receive a free tree sapling to plant, contributing to urban greenery and environmental awareness.

Sustainability Conclave 2025: HATIL is a proud co-sponsor of this national initiative promoting sustainable business practices and environmental protection across Bangladesh.

Environmental Impact Commitment:

1. Reduced carbon emissions through solar energy
2. Water conservation systems in manufacturing
3. Continuous monitoring of environmental impact
4. Regular environmental audits and reporting

Ethical & Social Responsibility Policy - Doing Business the Right Way

HATIL furniture company operates with the highest ethical standards, ensuring fair trade practices, community engagement, and transparent operations.

Environmental Responsibility

1. FSC-certified wood sourcing protects global forests and supports sustainable forestry
2. Eco-friendly finishes eliminate harmful chemicals from production
3. Water-based coatings reduce VOC emissions
4. Sustainable supply chain partnerships with environmentally conscious suppliers

Social Responsibility Initiatives

Employee Welfare Programs:

1. Comprehensive skill development and training programs
2. In-house employee school for workers' children
3. Healthcare facilities and support
4. Fair wages above industry standards
5. Festival bonuses and profit-sharing schemes

Community Engagement:

1. Environmental awareness campaigns in local communities
2. Support for education and skill development programs
3. Partnerships with local artisans and craftsmen
4. Job creation in rural and urban areas across Bangladesh

Financial Transparency:

1. Consistent VAT compliance - recognized as highest VAT taxpayer multiple years
2. Transparent financial reporting
3. Ethical business practices in all dealings
4. Fair pricing policies for customers

Workplace & Employee Policy - Safety, Growth & Inclusion

HATIL Bangladesh provides a safe, inclusive, and growth-oriented work environment where every employee can thrive and contribute to our collective success.

Employee Welfare & Development

Training & Career Growth:

1. On-the-job training programs for continuous skill enhancement
2. Technical training on advanced machinery and technology
3. Leadership development programs for career advancement
4. Cross-functional training opportunities

Compensation & Benefits:

1. Fair and competitive compensation packages
2. Festival bonuses (Eid, Puja, and other celebrations)
3. Profit-sharing schemes for eligible employees
4. Retirement and gratuity benefits
5. Transportation facilities for commuting
6. Subsidized meals and refreshments

Workplace Equality:

1. Strict non-discrimination policies based on gender, religion, ethnicity, or background
2. Zero-tolerance for child labor - strict age verification
3. Equal opportunity employment practices
4. Women empowerment programs and equal pay
5. Inclusive hiring practices

Health & Safety Policies

ISO 45001-Certified Factories: Our manufacturing facilities are certified for occupational health and safety management, ensuring the highest standards of worker protection.

Safety Measures:

1. Advanced automation reduces manual labor and injury risks
2. Centralized dust extraction systems ensure clean air quality
3. Mandatory personal protective equipment (PPE) for all workers
4. Regular fire safety drills and emergency preparedness training
5. First aid facilities and trained medical staff on-site
6. Ergonomic workstation design to prevent repetitive strain injuries
7. Regular safety audits and inspections

Clean & Healthy Environment:

1. Well-ventilated production areas
2. Temperature-controlled workspaces
3. Clean drinking water and sanitation facilities
4. Regular health check-ups for employees

Customer Relationship Policy - Your Satisfaction is Our Priority

At HATIL furniture, we believe in building lasting relationships with our customers through transparency, quality service, and responsive support.

Customer Service Commitments

Open Communication Channels:

1. Dedicated customer service hotline for inquiries and support
2. Email support for detailed queries
3. Showroom assistance from trained product specialists across Bangladesh
4. Online chat support on our website
5. Social media responsiveness

Product Quality Guarantee:

1. Comprehensive warranty coverage on all HATIL furniture products
2. Clear warranty terms and conditions
3. After-sales service for repairs and maintenance
4. Genuine replacement parts availability
5. Professional technician support

Transparency & Trust:

1. Detailed product information including materials, dimensions, and care instructions
2. Honest pricing with no hidden charges
3. Clear delivery timelines and tracking
4. Transparent return and exchange policies

Customer Feedback:

1. We actively seek and value customer feedback
2. Regular surveys and review collection
3. Continuous improvement based on customer input
4. Complaint resolution within 48-72 hours

For complete details on product returns and exchanges, please visit our Return Policy.

Dealer & Franchise Policy - Partner with Bangladesh's Leading Furniture Brand

HATIL collaborates with authorized dealers and franchise partners across Bangladesh to maintain consistent showroom standards and deliver exceptional customer experiences.

Franchise Opportunities in Bangladesh

Are you interested in partnering with HATIL furniture company and becoming part of Bangladesh's most trusted furniture brand?

Benefits of HATIL Franchise:

1. Association with an established, award-winning brand
2. Comprehensive training and operational support
3. Marketing and promotional assistance
4. Access to complete product range
5. Territory protection for franchise locations

Requirements:

1. Valid business license and retail trade certificate
2. Suitable retail space in prime location
3. Commitment to HATIL's quality and service standards
4. Financial capability to maintain inventory

Contact for Franchise Opportunities: Email: franchise-partnership@hatil.com

Note: Detailed dealer and franchise guidelines, including investment requirements, operational procedures, and support systems, are currently being updated. Please contact us for the latest information.

Authorized Dealer Standards

All HATIL dealers and franchise partners must maintain:

1. Brand consistency in showroom design and presentation
2. Trained staff for customer service
3. Proper product display and care
4. Adherence to pricing policies
5. Timely reporting and inventory management

Compliance & Certification Policy - Meeting International Standards

HATIL strictly adheres to international quality, environmental, and safety standards, holding multiple prestigious certifications and awards that validate our commitment to excellence.

International Certifications

Quality & Environmental Management:

1. ISO 9001:2015 - Quality Management System
2. ISO 14001:2015 - Environmental Management System
3. ISO 45001 - Occupational Health and Safety Management
4. FSC Certification - Responsible and sustainable wood sourcing
5. Environment Clearance Certificate from Bangladesh authorities

Brand Recognition:

- - Superbrands Bangladesh Certificate - Recognition as one of Bangladesh's strongest brands

Legal Compliance:

1. Valid trade licenses for all operations
2. Industry association memberships
3. Regular compliance audits
4. Adherence to labor laws and regulations
5. Consumer protection compliance

Awards & Recognition:

HATIL's commitment to excellence has been recognized with numerous national and international awards:

Recent Awards (2023-2024):

1. SDG Brand Champion Award 2024 - Recognizing sustainability leadership
2. Best Furniture Manufacturer Award 2024 - Industry excellence
3. Superbrands Bangladesh Award 2023-24 & 2025-26 - Brand strength and customer trust

Previous Recognitions:

1. HSBC Business Excellence Award 2022 - Outstanding business performance
2. Bangladesh Retail Award 2021 - Retail sector excellence
3. NBR Highest VAT Taxpayer Award 2018-2020 - Consistent tax compliance (three consecutive years)
4. HSBC–The Daily Star Climate Award 2013 - Environmental leadership

These awards reflect our dedication to quality, sustainability, customer satisfaction, and ethical business practices that make HATIL the most trusted furniture brand in Bangladesh.

Frequently Asked Questions (FAQs)

What certifications does HATIL have?

HATIL holds multiple international certifications including ISO 9001:2015 (Quality Management), ISO 14001:2015 (Environmental Management), ISO 45001 (Occupational Health & Safety), and FSC Certification for sustainable wood sourcing. We are also recognized as a Superbrand in Bangladesh.

Is HATIL furniture eco-friendly?

Yes, HATIL is committed to environmental sustainability. We use FSC-certified wood from responsibly managed forests, employ water-based and UV finishes, operate 2.67 MW of solar panels, recycle production waste, and offer biodegradable packaging. Every furniture purchase at Dhaka showrooms includes a free tree sapling.

What is HATIL's return and exchange policy?

HATIL offers a comprehensive return and exchange policy for customer satisfaction. For complete details including timelines, conditions, and procedures, please visit our Return Policy page.

How does HATIL ensure furniture quality?

We implement a rigorous 7-stage quality control process covering raw material inspection, in-process checks, skilled human oversight, performance testing, and pre-shipment inspection. Our ISO 9001:2015 certification and Kaizen continuous improvement philosophy ensure consistent quality.

Where are HATIL showrooms located?

HATIL has multiple showrooms across Bangladesh, including Dhaka and other major cities. Visit our Showroom Locations page to find the nearest HATIL furniture store.

Does HATIL offer furniture warranties?

Yes, all HATIL furniture comes with comprehensive warranty coverage. Warranty terms vary by product category. Contact our customer service or visit any showroom for specific warranty information.

How can I become a HATIL franchise partner?

Interested partners can contact us at franchise-partnership@hatil.com with details about location, business license, and retail experience. We'll provide information about investment requirements, training, and support.

What makes HATIL different from other furniture brands in Bangladesh?

HATIL combines European technology with skilled local craftsmanship, holds multiple ISO certifications, uses sustainable materials, operates solar-powered factories, and has won numerous national and international awards. Our 30+ years of experience and commitment to quality make us Bangladesh's most trusted furniture brand.

Our Commitment to You

HATIL furniture company remains dedicated to innovation, sustainability, quality craftsmanship, and ethical business practices. Our comprehensive policies reflect our commitment to employees, customers, partners, and the environment—ensuring transparency, trust, and excellence in everything we do.

Whether you're furnishing your home, office, or commercial space, you can trust HATIL to deliver world-class furniture manufactured with care for people and the planet.

Visit a HATIL showroom near you or contact our customer service team to experience the HATIL difference.

Last Updated: May 2, 2025